Privacy Policy

​Last Updated: January 28, 2026

 

1. Introduction

Radiance Color Analysis ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.radiance-coloranalysis.com and use our services.

This policy complies with the General Data Protection Regulation (GDPR) and Bulgarian personal data protection laws.

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2. Information We Collect

2.1 Information You Provide to Us

When you book a session through our website, we collect the following personal information:

• Name: To identify you and personalize our service

• Email Address: To communicate with you regarding your booking and provide session details

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2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type and version

• Operating system

• Pages visited and time spent on pages

• Referring website addresses

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3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and confirm your session bookings

• To communicate with you about your appointments

• To send you information related to your color analysis consultation

• To respond to your inquiries and provide customer support

• To improve our website and services

• To comply with legal obligations

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4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Contract Performance: Processing is necessary to fulfill our service agreement with you when you book a session

• Legitimate Interest: To improve our services and communicate with you about your bookings

• Consent: Where you have explicitly agreed to receive marketing communications (if applicable)

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5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website or conducting our business (e.g., email service providers, booking systems), provided they agree to keep your information confidential

• Legal Requirements: When required by law, court order, or governmental authority

• Business Transfers: In connection with any merger, sale of company assets, or acquisition

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6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

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7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain booking information for up to 3 years after your last session for business and tax purposes.

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8. Your Rights Under GDPR

As a data subject in the European Union, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you

• Right to Rectification: You can request correction of inaccurate or incomplete data

• Right to Erasure: You can request deletion of your personal data under certain circumstances

• Right to Restriction: You can request that we restrict the processing of your data

• Right to Data Portability: You can request to receive your data in a structured, commonly used format

• Right to Object: You can object to our processing of your data

• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided in Section 12.

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9. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. For more information about how we use cookies, please refer to our Cookie Policy (if applicable).

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10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

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11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

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12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Radiance Color Analysis
Email: hello@radiance-coloranalysis.com
Address: Sofia, zhk. Gotse Delchev, 255

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13. Supervisory Authority

If you are unsatisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP):

Commission for Personal Data Protection
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Website: www.cpdp.bg
Email: kzld@cpdp.bg

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

 

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.